Our Trainings

Several times a year, SHG Geneva sends teachers, professional experts from Switzerland and France to Hong-Kong to offer trainings to local students. 

Professional Hotel Trainings

SHG Hong-Kong offers several trainings for professionals working in luxury hotels: Gourmet F&B Service, Cost Control & Finance in Hotels, E-Marketing in Hospitality, VIP Hospitality Service, Inter-Cultural Management, Talent Management.

Luxury Industry Trainings

For people working in luxury companies or stores, SHG Hong-Kong offers trainings tailored for you such as: Luxury Environment, Self-Image & Grooming, How to deal with guest complains, VIP Customer Service, Talent Management, Inter-Cultural Management.

Professional Hotel Trainings

Gourmet F&B Service


Description:

SHG Hong-Kong gives training to waiters, captains, Maitre d'Hotel, Restaurant Assistant Manager, Restaurant Manager who wish to improve theirs skills in F&B service. Trainers come from France and Switzerland to teach with the highest standards the service in gastronomic restaurants according to traditions and Swiss Standards. 


Duration of the Training:

16 hours (2 days of 8 hours)


Price:

HKD 4880 / Training / Person


Cost Control & Finance in Hotels


Description:

Finance is a key player in any business. SHG Hong-Kong gives training to people working or willing to work as Financial Manager or Cost Controller in Hospitality or Business Owners. Indeed, SHG Hong-Kong will teach you how to control costs in hotels and restaurants with advices and know-how. How to budget, how to manage expenses, etc.


Duration of the Training:

24 hours (3 days of 8 hours)


Price:

HKD 5880 / Training / Person


E-Marketing in Hospitality


Description:

Nowadays, hotels and restaurants must control their image and must manage with care their e-reputation through social media. Comments online can kill a business in a day. SHG Hong-Kong gives you tips to control your image. Experts from Switzerland will explain you how to attract and keep guests. How to market and brand your business. 


Duration of the Training:

16 hours (2 days of 8 hours)


Price:

HKD 4880 / Training / Person


VIP Hospitality Service


Description:

Getting guests is hard, the competition is tough, therefore hotels and restaurants must offer a VIP service to most of their guests. SHG Hong-Kong will teach you what quality means in Switzerland and in the best 5-star hotels around the world. Personalized attentions, sense of the details, service beyond expectations, etc.


Duration of the Training:

16 hours (2 days of 8 hours)


Price:

HKD 4880 / Training / Person


Inter-Cultural Management


Description:

Our world is more and more international. You must deal with different cultures several times a day without conflicts and with the best understanding. We teach you how to work with success with all those different cultures. This training is perfect for people living and working in an international environment.


Duration of the Training:

16 hours (2 days of 8 hours)


Price:

HKD 4880 / Training / Person


Talent Management


Description:

Managing people is not a science and it is not easy, that's why we made this training to help managers. SHG will teach you how to deal with all kind of personalities in your team, how to apply an inter-cultural management, how to motivate them, how to evaluate them, how to build a career plan and keep your best talents.


Duration of the Training:

24 hours (3 days of 8 hours)


Price:

HKD 5880 / Training / Person


Special Offers

  • Get 3 trainings and get your 4th training for free.
  • 20% discount per additional student that you bring to the training.

Luxury Industry Trainings

Luxury Environment


Description:

Luxury world is a special place with their own codes and traditions. There are more and more stores or hotels in this exclusive  world. Knowing what is the real luxury environment will help you to succeed in this world in gaining new customers, in developing a career in this industry. Specialists from Switzerland and France will teach you how to treat customers, what is a VIP service, how to deal in a luxury environment, etc.

Duration of the Training:

24 hours (3 days of 8 hours)

Price:

HKD 5880 / Training / Person


Self-Image & Grooming


Description:

Nowadays, the image is more and more important, especially in Asia. The first impression and your image is often more important than your work and your skills. SHG will teach you how to brand yourself, how to be outstanding and make a great first impression. Experts from France will teach you how to get dressed, for ladies how to make up, how to stand, your hands, your body language, your language, etc.

Duration of the Training:

24 hours (3 days of 8 hours)

Price:

HKD 5880 / Training / Person


How to deal with guest complains?

Description:

Guests complain is always a difficult experience that most of the managers and staff must confront sometimes. SHG will teach you how to solve issues, how to turn the situation to a positive experience, how to not damage your image and your business. SHG will also give you tips about your body language, the tone of your voice, the vocabulary to use, etc. Dealing with a guest complain won't be an issue anymore.

Duration of the Training:

16 hours (2 days of 8 hours)

Price:

HKD 4880 / Training / Person


VIP Customer Service


Description:

If you are working in a luxury store or a luxury company, you must have a VIP Customer Service. SHG Hong-Kong will teach you what quality means in Switzerland in luxury stores and in the best 5-star hotels around the world. Personalized attentions, sense of the details, service beyond expectations, body language, vocabulary, attitude, etc.

Duration of the Training:

16 hours (2 days of 8 hours)

Price:

HKD 4880 / Training / Person


Talent Management


Description:

Managing people is not a science and it is not easy, that's why we made this training to help managers. SHG will teach you how to deal with all kind of personalities in your team, how to apply an inter-cultural management, how to motivate them, how to evaluate them, how to build a career plan, how to keep your best talents, etc.

Duration of the Training:

24 hours (3 days of 8 hours)

Price:

HKD 5880 / Training / Person


Inter-Cultural Management


Description:

Our world is more and more international. You must deal with different cultures several times a day without conflicts and with the best understanding. We teach you how to work with success with all those different cultures. This training is perfect for people living and working in an international environment.

Duration of the Training:

16 hours (2 days of 8 hours)

Price:

HKD 4880 / Training / Person


Application Form for SHG HONG-KONG

Click here to download the SHG Hong-Kong Application Form. Applications are free. Please fill up the form send it by email at:

info@SHGHongKong.com